Customer Success & Product Support Associate

Location: Remote / Hybrid (India)
Employment Type: Full time
Department: Customer Success & Operations
Experience: 1-4 Years
Annual CTC: ₹4,50,000 - ₹9,00,000 per annum

Deliver Exceptional Experiences Across Every Product

Great products are built by exceptional teams.

Great companies are remembered for the support they provide.

At EduRankAI, we're building an Educational Intelligence Ecosystem comprising multiple digital products and platforms that serve learners, educators, institutions, enterprises, researchers, and organizations worldwide.

We're looking for a Customer Success & Product Support Associate who is passionate about helping users succeed, solving problems efficiently, and delivering an outstanding customer experience.

This role goes beyond answering support tickets—you'll become the bridge between our users and our product teams, ensuring every interaction reflects EduRankAI's commitment to excellence.

About the Role

As a Customer Success & Product Support Associate,



you will provide first-line support across the EduRankAI ecosystem, assisting users with onboarding, product usage, technical issues, account management, and general inquiries.

You'll collaborate closely with Product, Engineering, Design, Operations, and Talent teams to resolve issues, improve user satisfaction, and help shape better products through customer feedback.

What You'll Support

You will provide support across multiple products and services, including:
- Educational Intelligence Platform
- Learning & Assessment Systems
- Career & Talent Platform
- Recruitment Portal
- Institutional Solutions
- Administrative Dashboards
- Research Platforms
- Community Programs
- Events & Workshops
- Partner & Enterprise Solutions

Key ResponsibilitiesCustomer Support
- Resolve product-related questions and technical issues efficiently.
- Escalate complex issues to the appropriate internal teams.
- Maintain high standards of customer satisfa

📌 Customer Success (India)
🏢 EduRankAI
📍 India