Experience

10+ Years

Job Location: Indore

Must-Have Skills
- ServiceNow Certified System Administrator (CSA)
- ServiceNow Certified Implementation Specialist - ITSM (CIS-ITSM)
- ServiceNow Certified Application Developer (CAD)
- ServiceNow Now Assist
- ServiceNow AI Capabilities
- Generative AI
- Large Language Models (LLMs)

Job Summary

Key Responsibilities
- Define and drive the enterprise AI roadmap within the ServiceNow ecosystem.
- Architect scalable, secure, and governed AI solutions aligned with business and enterprise objectives.
- Design and implement AI-powered solutions across IT Service Management (ITSM), Employee Experience, Customer Service Management (CSM), and enterprise business workflows.
- Lead the implementation and adoption of ServiceNow AI capabilities, including Now Assist, AI Agents, Predictive Intelligence, Virtual Agent, Document Intelligence, Process Mining, Automation Engine, Intelligent Search, and Generative AI Controller.
- Collaborate with business stakeholders, solution architects, developers,



and cross-functional teams to deliver AI-driven digital transformation initiatives.
- Evaluate emerging AI technologies and recommend creative solutions to enhance business processes and operational efficiency.
- Establish AI governance, security, scalability, and best practices across the ServiceNow platform.
- Provide technical leadership, architecture guidance, and mentoring to development teams throughout the project lifecycle.

Required Skills & Qualifications
- 10+ years of experience in IT with strong expertise in the ServiceNow platform.
- Hands-on experience designing and implementing AI-powered solutions within ServiceNow.
- Strong knowledge of ServiceNow AI capabilities, including Now Assist, Predictive Intelligence, Virtual Agent, Intelligent Search, and AI Agents.
- Experience with Generative AI technologies and Large Language Models (LLMs).
- Understanding of AI agents, autonomous workflows, and enterprise AI solution archit

📌 Servicenow Ai Architect (Indore)
🏢 DataLunix Technologies
📍 Indore