Chennai | Lead CSM | Full-Time | Exp: 15+ Years | ID: 2026-182 | openings: 1

Mandatory Skills:Cloud Strategy & Transformation, Multi-Cloud Expertise, Cloud Service Delivery & Practice Management, Leadership & People Management, Customer & Stakeholder Management
- Strong leadership and people management skills
- Deep understanding of cloud ecosystem (AWS, Azure, GCP)
- Strategic thinking and execution excellence
- Solid analytical and presentation skills
- Customer-centric mindset with experience in NPS-driven environments
- Ability to build and leverage industry networks
- Experience working with SI (System Integrators) and ISV (Independent Software Vendors)

Key Responsibilities:
Leadership & Team Management:
- Lead and mentor cross-functional teams across cloud delivery, architecture, and operations
- Build a high-performance, customer-focused culture
- Drive organizational capability development in cloud services

Strategy & Business Growth:
- Define and execute cloud strategy aligned with business objectives
- Identify new market opportunities and build service offerings




- Develop GTM (Go-To-Market) strategies for cloud solutions

Cloud Practice & Service Delivery:
- Oversee end-to-end delivery of large-scale cloud transformation programs
- Ensure high-quality service delivery across multi-cloud environments
- Build scalable delivery frameworks and best practices

Customer & Stakeholder Management:
- Drive customer satisfaction and retention through strong engagement models
- Implement and track NPS (Net Promoter Score) and customer success metrics
- Act as a trusted advisor for key enterprise clients

Market & Industry Alignment:
- Monitor cloud industry trends and align service offerings accordingly
- Build service roadmaps based on evolving technologies and market demands
- Maintain strong relationships with industry partners, SI’s, and ISV’s

Risk & Governance:
- Drive decision-making in ambiguous and high-risk environments
- Ensure governance, compliance,

📌 Lead Csm (Chennai)
🏢 SecureKloud
📍 Chennai