What’s the role?

The Program Operations Specialist will support all Program Operations functions.

You must be able to look at the big picture from both business and technology perspective, possess strong analytical, design, and problem-solving skills.

In this role, you will..
- Collaborate with stakeholders to understand their needs and requirements.
- Create and test program calculations in the program calculation tool.
- Assist Quality Assurance Engineers with calculation testing.
- Perform basic SQL queries.
- Assist with testing supplemental payment materials, like checks and payment statements.
- Assist with client facing portal configurations.
- Triage and respond to or assign tier 2 customer support requests related to Program Operations.
- Participate in testing and validating new systems and processes to meet business requirements. May include client/solution onboarding, as well as new feature deployments impacting AGDATA’s program operations.
- Identify opportunities for process improvements and contribute to ongoing optimization efforts.




- Bachelor’s degree or equivalent experience of at least 3 years working with data
- MS Excel experience, specifically intermediate Excel skills like VLOOKUP, pivot tables
- Strong problem solving, critical thinking and troubleshooting skills
- Basic or intermediate experience of SQL
- Understanding of and adherence to industry best practices
- Ability to effectively prioritize workload to meet deadlines and work objectives
- Can establish project requirements and communicate them clearly and effectively.
- Ability to develop cutting-edge solutions and thrive in a team environment
- Experience with JIRA and Agile practices is highly desired

How AGDATA will support you:
Supporting your health & well-being:
- Comprehensive medical coverage - up to INR 7.5 lakh for employee and dependents, including parents.
- OPD benefit - coverage of up to INR 15 thousand covering expenses across specialties.
- Paternity leave up to 14 w

📌 Program Specialist (Pune)
🏢 AGDATA India
📍 Pune