Artionis is a premium outsourcing partner for governments worldwide. We are present in 25 countries providing administrative and non-judgmental tasks related to visa, passport, identity management, and other citizen services. Our multicultural and interdisciplinary teams with about 400 employees work together at our 65 offices located across the globe to deliver quality services to our clients, using streamlined processes and state-of-the-art technology.

Responsibilities and Duties
- Handling and resolving customer complaints using available resources
- Providing necessary information to customers about organisation products and services
- Escalating formal complaints/queries to reporting manager
- Handle cash and bank related transactions if assigned and ensure 100% accuracy
- Ensure accurate & timely data entry into the system with zero errors.
- Ensure all administration and logistics of passport delivery to consulate / applicant / logistic company etc.
- Maintain compliance to the standard operating procedures, manuals etc. without deviation in process




- Inform the applicants about the available Value Added Services and ensure delivery of Value Added Service options to applicants / customers.
- Ensure that the entire process is completed within the mandated Turn Around Time
- Execution of projects
- Communication with Consulate General of Russia, trips to Consulate for document submission and discussion of work issues, coordination of processes with Consulate

Preferred Personality or Behavioural Traits
- Native Russian speaking
- Mandatory
- Basic Knowledge of Computer skills
- Proficiency in MS office & positive typing speed
- Adaptability and presence of mind to handle customer queries and complaints
- Age limit -Maximum 30 yrs
- Knowledge of local language and ability to Innovate and enhance procedures and methods to increase productivity & cost effectiveness

5 reasons for joining Artionis

Worldwide exposure

With operations in 25 countries, Artionis is ideal

📌 Officer-operations (West Bengal)
🏢 Artionis Germany
📍 West Bengal