Position Type:
Full time
Type Of Hire:
Experienced (relevant combo of work and education)
What you will be doing
- Experience with SQL, Oracle, or other relational databases for query execution and scripting.
- Familiarity with Linux/Unix and Windows server environments.
- Experience with APIs, web services, and system integrations.
- Understanding of ITIL processes (incident, problem, change management, automation).
- Perform SIT/UAT testing for all the Change Request / Incident fixes.
- Should have worked in ISO8583 Switch related Environment, IST Switch is advantageous.
- Strong communication skills to interact with technical teams and clients.

What you bring:
- Collaborate with L3 support teams to ensure proper issue escalation and resolution.
- Ensure UAT simulations and deployments.
- Ensure that SIT is diligently performed before UAT deployments.
- Support scheduled deployments, system updates, and configuration changes.
- Ensure all required Documents/Pre-Requisites are fulfilled as per Client’s CAB (change advisory board) much in advance before the deployment cycle.




- Work closely with developers, Client, and OEM vendors to resolve complex system issues within defined TAT.
- Escalate unresolved critical issues to L3 support, ensuring proper documentation and analysis by Follow defined Escalation process.
- Liaise with business users and stakeholders to provide technical insights and status updates.

Good to have:
- Knowledge of FIS products and services; in-depth knowledge of products and services in assigned line(s) of business
- Knowledge of financial services industry
- Knowledge of end-to-end systems development life cycles, e.g., waterfall, iterative and other contemporary approaches to software development
- Knowledge of standards relevant to the software industry, e.g., ISO, CMM, Six Sigma

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For

📌 Support Engineer (Mumbai)
🏢 FIS Global
📍 Mumbai