Key Responsibilities:
1. Lead Qualification & Communication:
-Handle inbound and outbound calls to qualify leads based on set criteria.
-Engage potential clients by understanding their requirements and offering relevant solutions.
-Maintain a high level of professionalism in all customer interactions.
2. Data Management & Reporting:
-Update client details and interaction history in the CRM system accurately.
-Prepare daily and weekly lead management reports.
-Ensure timely follow-up on missed call tickets and chat inquiries.
3. Client Support & Engagement:
-Address customer inquiries with a courteous and problem-solving approach.
-Provide essential product/service details to leads.
-Route complex issues to the appropriate teams when necessary.
4. Collaboration & Process Improvement:
-Work closely with sales and marketing teams to improve lead qualification processes.
-Suggest process enhancements to boost team efficiency and client experience.

Required Skills & Qualifications:
-Education: Bachelor’s degree preferred but not mandatory.
-Experience:



1-2+ years of experience in customer service, telemarketing, call centers, BPO, or related fields. Freshers with a robust interest in customer communication are encouraged to apply.
-Communication Skills: Fluent in English and Hindi, with excellent verbal and written communication.
-Technical Skills: Familiarity with CRM systems, MS Office, and live chat tools.
-Interpersonal Skills: Active listening, patience, empathy, and customer-focused mindset.
-Problem-Solving Skills: Ability to identify customer needs and provide suitable solutions.

Preferred Qualifications:
-Prior experience in pre-sales, telecalling, or customer service roles.
-Exposure to handling high-volume customer interactions.

Why Join Us:
-Be part of a dynamic and supportive team.
-Opportunities for career growth and skill development.
-Gain experience in a fast-paced and customer-centric environment.

Pay: ₹25,000.00 - ₹32,000.00 per month

Benefits:
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📌 Customer Care Executive (Gurugram)
🏢 myHQ by ANAROCK
📍 Gurugram