Customer Support Executive

Job Summary:
Key Responsibilities:
- Resolve customer complaints efficiently and professionally.
- Provide accurate information about products, services, and company policies.
- Maintain records of customer interactions and transactions.
- Escalate complex issues to the concerned department when necessary.
- Follow up with customers to ensure issue resolution and satisfaction.
- Meet customer service targets and KPIs.
- Build and maintain strong customer relationships.

Required Skills:
- Excellent verbal and written communication skills.
- Good problem-solving and interpersonal skills.
- Ability to handle pressure and manage multiple tasks.
- Basic computer knowledge and familiarity with CRM software.
- Patience, empathy,



and a customer-oriented mindset.

Qualifications:
- Bachelor’s degree in any discipline (preferred).
- Previous experience in customer service/support is an advantage.
- Freshers with valuable communication skills may also apply.

Preferred Qualities:
- Positive attitude and teamwork skills.
- Strong listening abilities.
- Time management and organizational skills.

Salary:
Depends on experience and company standards.

Work Location:
Bhiwandi, Thane

Pay: ₹25,000.00 - ₹300,000.00 per month

Work Location: In person

📌 Customer Support Executive (Bhiwandi)
🏢 Scorpion Express
📍 Bhiwandi