Key Responsibilities:
1. Leadership and Team Development:Foster the growth of a high-performing customer relations team by providing strong leadership and mentorship. Implement structured training programs and skill development initiatives to enhance team capabilities. Conduct regular performance evaluations, set explicit goals, and provide constructive feedback to drive continuous improvement and alignment with organizational objectives. Cultivate a collaborative and motivated work environment that encourages innovation, accountability, and excellence in customer service.

2. Customer Relationship Management:Develop and implement comprehensive strategies to enhance customer loyalty, satisfaction, and engagement. Serve as the ultimate escalation point for addressing complex customer concerns, ensuring swift and effective resolution. Drive proactive customer engagement initiatives, maintaining consistent communication to understand evolving customer needs and aligning services with their expectations.



Focus on building trust and fostering long-term partnerships that contribute to the company’s growth and reputation.

3. Pre-Sales Coordination:Oversee and optimize pre-sales processes, ensuring efficient management of documentation, sample requests, and timely follow-ups with potential clients. Work closely with sales teams to provide accurate product information and support tailored proposals, driving improved customer engagement and conversion rates. Focus on delivering a seamless pre-sales experience that builds trust and positions the company as a reliable partner.

4. Order and PO Management:Manage the complete lifecycle of order processing with a strong emphasis on accuracy, timeliness, and efficiency. Ensure the seamless handling of Purchase Orders (POs), Sales Order Confirmations (SOCs), and associated documentation, maintaining data integrity and compliance. Streamline processes to minimize errors, optimize workflows, and uphold high standards of customer satisfa

📌 Customer Relationship Manager (Jaipur)
🏢 shivanya consultants
📍 Jaipur