CRM Executive / Relationship Executive

Company:
- GCIC Finserve Ltd.

Location: Greater Kailash, New Delhi

Job Type: Full Time

The CRM Executive is responsible for ensuring every prospective and existing client receives timely, professional, and personalized communication.

This role focuses on lead management, follow-ups, relationship building, client servicing, CRM hygiene, and supporting the sales process.

The objective is to improve conversion rates, client satisfaction, retention, and long-term relationships.

Roles And Responsibilities:

-
- Lead Management
- Client Relationship
- CRM Management
- Follow-Up Management
- Customer Service
- Sales Support
- Reporting(Maintain accurate records)

Required Skills:

-
- Excellent verbal communication
- Qualified telephone etiquette
- Listening skills And Problem-solving mindset




- Relationship-building ability
- Negotiation basics
- Attention to detail
- Patience
- Professionalism

Technical Skills:

-
- CRM software
- Microsoft Excel
- Google Sheets
- Calendar management
- Document management
- Basic reporting

Preferred Knowledge
- Financial products (preferred)
- Mutual funds (preferred)
- Investment basics (preferred)
- Customer service principles
- Sales process understanding

BASIC UNDERSTANDING AND KNOWLEDGE SHOULD BE THERE OF THE ABOVE TOPICS

Must be able to commute daily to our Greater Kailash Office.

Pay: Up to ₹35,000.00 per month

Work Location: In person

📌 CRM Executive (South Delhi)
🏢 Gcic Finserve
📍 South Delhi