Summary:
Customer Service
- Ensures the delivery of the brand promise and provides exceptional guest service at all times.
- Provides excellent service to internal customers in other departments as appropriate.
- Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
- Maintains positive guest and colleague interactions with good working relationships.
- Establishes a rapport with guests maintaining valuable customer relationships.

Operational
- Ensures that minimum brand standards have been implemented.
- Embraces all “Touches of Hyatt” and the Food & Beverage Top 20.
- Responds to the results of the Consumer Audit and ensures that the relevant changes are implemented.
- Works closely with other outlet associates in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.
- Greets customers and seats guests accordingly.
- Computes bill according to items consumed by guests.




- Presents checks/ bill showing amount due.
- Makes change, cashes checks, and issues receipts to guests.
- Records amounts received and prepares reports of transactions.
- Reads and records totals shown on cash register tape and verifies against cash on hand.
- Quotes price and describes features of items for which money is received.
- Makes necessary checks needed for specific function.
- Makes daily transactions on his/ her shift.
- Gives cash refunds or issues credit memorandums to customers for returned merchandise.
- Fully conversant with all aspects of the Micros System.
- Operates cash register by passing price coded items across electronic scanner to record price, compiles printed list, and displays cost of customer purchase, tax, and rebates on monitor screen.
- Verifies cash received ensuring only genuine money been collected.
- Verifies all credit cards presented by guest before to validity of the card.
- Strictly

📌 Hostess (Delhi)
🏢 Andaz Delhi
📍 Delhi