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Job Description: Salesforce Support Engineer (Junior)

Job Title: Junior Salesforce Support Engineer

Total Openings: 6

Experience Required: 2 - 3 Years

Compensation / CTC: ₹6,000,000 / 6 LPA

Role Type: Full time
Role Overview
Key Responsibilities
Incident & Request Management
- Monitor, triage, and resolve incoming Salesforce user requests, system incidents, and service tickets.
- Ensure strict adherence to Service Level Agreements (SLAs) for response and resolution times.
- Perform Root Cause Analysis (RCA) on recurring technical issues and document long-term resolutions.
Platform Administration & Configuration
- Handle user administration, including user onboarding/offboarding, role hierarchies, profiles, and permission sets.
- Configure and maintain validation rules, field updates, object definitions, and custom workflows.
- Generate and manage custom reports and interactive dashboards for operational visibility.
- Use Data Loader for bulk data imports, updates, and maintenance tasks.




Service Cloud & Integration Support
- Support core Service Cloud processes, including case management, queues, auto-response rules, and escalation paths.
- Basic troubleshooting of Apex code, SOQL queries, and Lightning components.
- Monitor and assist with standard API integrations, system interfaces, and data sync workflows.
Stakeholder & Process Management
- Coordinate with business stakeholders to clarify ticket requirements and report progress.
- Support standard Change Management procedures for deployments and system enhancements.
Required Skills & Qualifications
Salesforce Core Capabilities
- Salesforce Administration: Hands-on experience managing user access, profiles, roles, and sharing rules.
- Service Cloud: Practical experience configuring and supporting Service Cloud features.
- Data Management: Proficiency with Salesforce Data Loader and data manipulation tools.
- Declarative Tools:

📌 Salesforce Support Engineer (Jaipur)
🏢 R.V SOLUTION
📍 Jaipur