Job Description: Telecaller / Travel Sales Executive

Position: Telecaller - Travel Sales Executive
Department: Sales
Company: TrailStories Adventures
Location: Manali
Employment Type: Part-time/Full-time

About the Company

We are a Himalayan adventure travel company offering treks, group departures, and customized trips across destinations like Himachal, Uttarakhand, Spiti, Ladakh, Kashmir, and other mountain regions. We are looking for an energetic sales qualified who can convert travel inquiries into confirmed bookings and help customers plan their dream Himalayan adventures.

Job Overview

We are hiring a Telecaller / Travel Sales Executive who will be responsible for handling incoming leads from Meta Ads (Facebook & Instagram), WhatsApp inquiries, and website forms. The role requires strong communication skills, sales ability, and consistent follow-up to convert interested travelers into paying customers.

Key ResponsibilitiesLead Handling & Conversion
- Handle daily inbound leads from Facebook Ads, Instagram Ads, WhatsApp, and website inquiries.




- Call customers within the defined response time and understand their travel requirements.
- Qualify leads based on:
- Travel dates
- Destination preference
- Budget
- Number of travelers
- Trip expectations
- Recommend suitable Himalayan trips, treks, and packages.
- Convert qualified leads into confirmed bookings.

Sales & Follow-ups
- Follow up with interested customers through calls, WhatsApp, and messages.
- Handle customer objections related to price, dates, safety, and competition.
- Create urgency using limited seats, departure dates, and special offers.
- Maintain a healthy lead-to-booking conversion ratio.
- Achieve monthly sales targets and revenue goals.

Customer Relationship Management
- Maintain proper lead records and update customer status in CRM/Google Sheets.
- Tag leads according to sales stages (Hot/Warm/Cold).
- Keep customers engaged until final payment and departure.
- Coordinate with opera

📌 Sales Executive (Manali)
🏢 TrailStories Manali
📍 Manali