Urgent Requirement of Sr. Customer Care Executive for Leading Hotel Management Institute

Education qualification -Graduate in any field

Skills- Communication, Present ability, well verse with computers

No. of Positions:1

Position Overview

NFCI Group of Education is looking for a Customer Care Executive to manage customer and student queries, provide timely information, maintain proper follow-ups, and ensure a positive experience for students, parents, and other stakeholders.

Key Responsibilities
- Handle incoming and outgoing calls related to student, parent, and general inquiries.
- Provide accurate information regarding NFCI courses, centres, admissions, and general services.
- Maintain regular follow-up with prospective students/leads and ensure proper coordination with the concerned team.
- Handle customer complaints and queries politely and escalate issues to the concerned department when required.
- Maintain records of calls, inquiries, follow-ups, and resolutions in CRM/Excel.




- Coordinate with different NFCI centres and departments for timely resolution of customer concerns.
- Conduct feedback calls with students/customers to understand their experience and satisfaction.
- Ensure proper documentation and daily reporting of calls and activities.
- Maintain qualified communication and follow the organization’s customer service standards.
- Support the Head Office team in other customer engagement and operational activities as required.

Qualification & Experience
- Graduate preferred.
- 2-5 years of experience in Customer Care, Telecalling, Customer Support, Education Counselling, or a similar role.
- Freshers with excellent communication skills may also be considered.

Pay: ₹15,000.00 - ₹25,000.00 per month

Application Question(s):
- What is your Expected Salary ?

Work Location: In person

📌 Sr. Customer Care Executive (Jalandhar)
🏢 Nfci Hotel Managementokery Institute
📍 Jalandhar