Role description

Java APPLICATION SUPPORT ANALYST

ROLE PROFILE

GENERAL DESCRIPTION

KEY FEATURES AND ACCOUNTABILITIES

Good knowledge of IT systems in banking domain Understanding of Private Banking would be advantageous

Below are the key areas of focus

Manages daytoday incidentsservice requests and problems in the IT environment

Ensures health checks system connectivity consistency and data integrity are performed as per schedule

Processing of incident tickets generated by monitoring systems and service desk within SLAs

Production Support Governance

Responsible for incidentservice requestproblem tickets

Coordinate incidents solving activities

Support Incident Management team in the resolution of high priority incidents

Perform tickets review and make recommendations for improvement

Monitoring of production environment to ensure system availability

Performs health checks system connectivity consistency and data integrity

Supports batch monitoringmanagementissue resolution

Supports the ITSCM lead for the IT Service Continuity Management DR BCP exercises





Change and Release Management

Regulatory Responsibilities OR Risk Management

Demonstration of appropriate values and behaviours including but not limited to standards on honesty and integrity due care and diligence fair dealing treating customers fairly management of conflicts of interest competence and continuous development adequate risk management and compliance with applicable laws and regulations

SKILLS REQUIREMENTS

Personal and Social

Conscientious in ensuring defined SLAs are met

Good communication and organization skills

Ability to work independently or as part of a team

Ability to interact and coordinate with business users within a financial institution

Ability to analyse problems and provide short term and longterm solutions

Highly motivated and proactive with an eagerness to learn and take on new concepts

Qualified and Technical

Knowledge of MAS TRM guidelines

Knowledge of

📌 Senior Specialist (Chennai)
🏢 LTM
📍 Chennai