Position Type:
Full time
Type Of Hire:
Experienced (relevant combo of work and education)
Education Desired:
General Equivalency Diploma
What you will be doing:
- You will be responsible for processing different payments using journals, CHAPS, BACS. The task is critical and needs to be completed within stipulated timeline.
- Performs tasks to ensure compliance with work group and client-specific procedures to further guarantee adherence to service level agreements.
- Performs customer and account maintenance per reports, client workflow solution, postal mail or by direct instruction from immediate supervisor.
- Directs all work requests from sources outside the department to immediate supervisor for consideration and approval.
- Answers incoming telephone calls and direct calls to appropriate resource for resolution. Escalates unresolved issues according to the work group’s escalation guidelines.
- Works with appropriate system and vendor reports to ensure timely and accurate processing of all regulatory and non-regulatory issues.
- Assists in tracking,



compiling and completing reports as assigned.
- Makes recommendations to the department supervisor on any matter affecting productivity, efficiency, service or problem resolution.
- May mentor and guide junior Account Services Specialists and/or proactively assist in production issues and questions.
- Maintains up-to-date procedure manuals and writes drafts for changes to procedures.
- May research and resolve internal and external customer-submitted and client-submitted account questions or problems outside normal daily procedures.

What you bring:
Knowledge / Experience
- 7+ years’ experience in a similar role or relevant exp.
- Preferred knowledge of Global Plus system.
- Preferred CISI-IOC certified.
- Should Possess a working knowledge of all types of investment assets, including but not limited to equities, fixed income, mutual funds, alternatives, derivatives, foreign securities, exchange-traded funds etc.
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📌 Bps Operations Processing Associate Advanced (Pune)
🏢 FIS Global
📍 Pune