Job Title: Customer Service Representative
City: Gurugram
State/Province: Haryana
Posting Start Date: 7/14/26

Wipro Ltd. is looking for a Customer Service Representative for our Human Resource Outsourcing Business into a B2B campaign.

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Principal Responsibilities:
Ensure timely and accurate service delivery at defined productivity levels

Build client & domain knowledge to be able to deliver a resolution on the first conversation

Ensure adherence to Client Service Level Agreements (SLAs) like Customer Satisfaction, Service Level, Handle Time & Customer Effort

To strive to create a healthy and fun filled Environment in the team

Display interpersonal skills in handling the day-to-day operations on the floor

Adhere to Customer Service Attendance & Accountability policies

Execute issue /query resolution and ensure proper documentation & follow-up

Identify, share and support operational improvements

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Critical Skills Required:
Very Positive written & spoken communication skills

Should be flexible to work in rotational shifts in 24*5 work environment





Proficient in computer usage and Basic knowledge on MS Office

Pro-active & Positive Attitude - Ability to Work efficiently and effectively in a team

Excellent Customer facing Skills and Ability to build Rapport

Should have the ability to escalate issues with a view to bringing about a win-win resolution

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Education Eligibility:
Full-time MBA, BE, B Tech graduates with minimum 6 months of relevant experience can apply.

Locations and Shifts:
Gurugram as per the business requirements

US Shifts - Evening/Night Shifts for 5 Days a week with 2 fixed offs

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Perks and Benefits:
Both sides Transport facility provided by the organization without any cost (current address must fall in a hiring zone)

Health Insurance at nominal rates facilitated by the organization

Regular Rewards and Recognition programmes

Career mapping and growth

Regular Learning & Development initiatives

Further Education assistance programmes

📌 Customer Service Representative (Gurugram)
🏢 Wipro
📍 Gurugram