Overall Function

The Inside Sales & Product Support Engineer provides technical-commercial support for Cleaner Refining M&R; offerings, helping regional sales teams identify, develop, quote, and progress aftermarket opportunities. The role serves as a first-line product support resource for standard M&R; offerings, prepares complete and accurate quote/proposal packages, coordinates supplier and internal inputs, supports CRM/Epicor data quality, and helps ensure opportunities move efficiently from customer request through quote, order acceptance, and handoff to execution.

Reporting Structure

Direct reporting to regional sales leadership, with dotted-line / functional direction from Cleaner Refining Product Management.

Job Description:
This role is primarily focused on Cleaner Refining M&R; / aftermarket offerings and will support regional sales teams, Product Management, Proposal Management, Engineering, Commercial Operations, and Project Execution as needed.

Inside Sales & M&R; Product Support




- Serve as an inside sales and first-line product support resource for assigned standard CR M&R; opportunities.
- Support regional sales teams and customers with routine product, scope, pricing-input, and quote-status questions; escalate non-standard or higher-risk issues to Product Management, Engineering, Technical Service, Commercial Operations, or Execution.
- Help sales teams determine the appropriate standard M&R; product scope based on customer request, installed equipment, prior history, and available product guidance.
- Support share-of-wallet analysis by maintaining customer/site/product history and identifying repeat or adjacent M&R; opportunities.
- Capture recurring customer questions, proposal issues, and field feedback to help Product Management improve standard tools, templates, and offering clarity.

Proposal, RFQ & Commercial Support
- Prepare complete, accurate, and on-time quote/proposal packages for standard M&R; offerings.
- Coordinate RFQs to vendors/suppli

📌 Inside Sales (Mumbai)
🏢 Elessent Clean Technologies
📍 Mumbai