Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.
- Primary Responsibilities:
- Design and execute test strategies for AWS-based voice bot/IVR systems using Lex and LLM-driven intent engines
- Validate conversational flows, intent recognition accuracy, and fallback handling
- Develop automated test frameworks for voice bots, APIs, and backend services
- Perform functional, regression, integration, and performance testing for IVR and conversational AI systems
- Test LLM-based intent detection for accuracy, bias, edge cases, and real-world scenarios




- Validate speech inputs, utterances, prompts, and conversational responses across channels
- Monitor system behavior using AWS CloudWatch logs and metrics to identify defects and anomalies
- Collaborate with developers, product, and AI teams to improve bot quality and user experience
- Identify, document, and track defects; perform root cause analysis
- Ensure quality standards, test coverage, and continuous improvement in CI/CD pipelines
- Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business setting). The Company may adopt, vary o

📌 Senior Software Engineer I (Bengaluru)
🏢 Optum
📍 Bengaluru