Summary:
Customer Service
- Ensures the delivery of brand promise and always provides exceptional guest service.
- Provides excellent service to internal customers in other departments as appropriate.
- Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
- Maintains positive guest and colleague interactions with good working relationships.
- Establishes a rapport with guests maintaining good customer relationships.

Operational
- Ensures that minimum brand standards have been implemented.
- Embraces all touches of Hyatt and the Food & Beverage Top 20.
- Responds to the results of the Consumer Audit and ensures that the relevant changes are implemented.
- Works closely with other outlet associates in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.
- Presents menu/drinks list, answers enquiries and makes suggestions regarding food, beverage, and service to guests.




- Takes orders and serves food and beverage to all guests according to the established sequence and procedures.
- Fully conversant with all aspects of the Micros Computer System.
- Ensures all food and beverage items, equipment and other facilities in the outlet are maintained according to the Departmental Operation Manual requirements.
- Takes guest order and serves items without unnecessary delay.
- Is familiar and has positive knowledge of coffee.
- Up-sells beverage to increase the revenue.
- Reports any difficulties or problem to a Team Leader/ Assistant Manager for solution or follow up actions.
- Maintains par stocks of beverages and guest supplies.
- Prepares “Mis-en-place” according to the requirement and operation needs.
- Clears and resets counters or tables.
- Prepares and serves beverages in accordance with the hotel’s standard.
- Assists in setting up/decorating the outlet according to the theme during special pro

📌 Barista (Delhi)
🏢 Andaz Delhi
📍 Delhi