Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a Recent World of Communications

Graduate with 4-7 years of experience Platform Ownership Lead administration and support of: Cisco Webex Contact Center (WxCC) Cisco CUBE and SIP Gateways Webex Calling IVR and Routing Solutions L3 Incident & Problem Management Act as final escalation point for Sev-1 and Sev-2 incidents. Lead troubleshooting of: Call routing failures SIP signaling issues Voice quality concerns Agent desktop issues Integration failures Perform Root Cause Analysis (RCA) and implement preventive actions. Governance & Compliance Ensure adherence to change management processes. Review technical documentation, SOPs, and knowledge articles. Participate in audits and compliance reviews.



Leadership & Management Responsibilities Team Leadership Lead a team of L1, L2, and L3 engineers. Conduct technical mentoring and coaching sessions. Define training plans and skill-development roadmaps. Drive technical certifications and capability building. Stakeholder Management Act as primary technical contact for customers and senior leadership. Present service reviews, RCA findings, and improvement plans. Coordinate with vendors, Cisco TAC, and internal teams during major incidents. Support customer governance meetings and operational reviews. Management Skills Team Management Service Delivery Governance Escalation Management Stakeholder Communication Customer Management Vendor Management Resource Planning Risk Management Continuous Service Improvement (CSI) ITIL Processes Certification SIP /CCNA / Cisco Contact Center Certifications

Job Location Pune

📌 Assistant Manager (Pune)
🏢 Tata Communications
📍 Pune