Job Title: Server Admin
City: Visakhapatnam
State/Province: Andhra Pradesh
Posting Start Date: 5/29/26

Role Purpose

The purpose of the role is to resolve, maintain and manage clientâÂÂs software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAâÂÂs ensuring client satisfaction

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Do

Ensure timely response of all the tickets raised by the client end user

Service requests solutioning by maintaining quality parameters

Act as a custodian of clientâÂÂs network/ server/ system/ storage/ platform/ infrastructure and other equipmentâÂÂs to keep track of each of their proper functioning and upkeep

Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction

Provide an acceptance and immediate resolution to the high priority tickets/ service

Installing and configuring software/ hardware requirements based on service requests

100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations





Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer

Maintain timely backup of key data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction

Coordinate with on-site team for complex problem resolution and ensure timely client servicing

Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner

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Deliver

No Performance Parameter Measure

1. 100% adherence to SLA/ timelines

Multiple cases of red time

Zero customer escalation

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Mandatory Skills: Windows Server Admin.

Experience: 1-3 Years.

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📌 Server Admin (Visakhapatnam)
🏢 Wipro
📍 Visakhapatnam