Job ID: 109938
- Gurugram

Do you want to do work that matters, alongside supportive leaders who will help you grow faster than you ever thought possible? Are you a creative problem-solver who is energized by challenges? You’ve come to the right place.

YOUR IMPACT

You will be part of the Gurugram or Bengaluru office Service Ops CoC, supporting client engagements for specific categories under the guidance of senior content experts while building knowledge in the service operations domain.

At Service Ops, you will learn from a distinctive blend of industry, functional, and regional expertise while supporting teams that help clients address efficiency and effectiveness challenges across the service operations ecosystem. You may contribute to work across sectors such as banking, insurance, healthcare, telecom, hi-tech, transport and logistics, and energy, and across service operations domains including corporate business functions such as HR and Finance, customer care, workforce management, and field operations.

You will support team members by contributing to problem solving,



analysis, and the development of operational recommendations for clients globally.

You will support activities including data collection and analysis, client interviews, problem solving, and deliverable creation. You will help analyze data, convert raw client inputs into structured outputs or dashboards, and generate insights linked to key business questions. You will also support solution implementation, data management, analytics, and visualization for client engagements, while developing the ability to translate insights into practical client impact.

YOUR GROWTH

Driving lasting impact and building long-term capabilities with our clients is not easy work. You are the kind of person who thrives in a high performance/high reward culture - doing hard things, picking yourself up when you stumble, and having the resilience to try another way forward.

In return for your drive, determination, a

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