About the Company: Join a leading global e-commerce organization that specializes in providing customized print technology solutions and operates across the US, UK, Australia, and Canada. We are an industry forerunner with a robust presence in the business-to-business and business-to-consumer markets, delivering a diverse range of products and services that cater to both corporate clients and individual consumers.

Key Responsibilities:
- Oversee a team of account management professionals, ensuring the delivery of premium customer service and the achievement of retention and growth targets.
- Develop and sustain robust relationships with key decision-makers across a portfolio of high-profile accounts, driving revenue and ensuring compliance with service agreements.
- Manage complex customer queries, issue resolution, and service enhancements by leveraging advanced CRM and telephony systems.
- Utilize analytical skills to interpret data trends and provide insights for strategic decision-making, with a mastery of Power BI and Excel.




- Design and deliver comprehensive training programs to enhance team capabilities and drive performance.
- Drive the adoption of AI technology within the account management process to streamline operations and improve customer engagement.
- Implement and maintain e-commerce platforms, ensuring seamless order management, fulfillment, and quality control.
- Work closely with internal stakeholders, including Business Development, Design, Production, and Technology teams, to deliver cohesive customer solutions.

Requirements:
- Educational Qualification: Bachelor’s Degree in Business Administration, Marketing, or a related field. Master’s degree preferred.
- Experience:
- At least 8 years of experience in account management within the e-commerce industry.
- Experience managing corporate accounts for American or international clients, particularly in the financial services sector.
- Proven experience in a contact centre environment, leading and

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