Job Title: Customer Support Executive - International Voice Process
Job Type: Full-Time | Permanent
Key Responsibilities
- Handle inbound customer calls from international customers.
- Provide prompt, accurate, and professional customer support.
- Troubleshoot basic to intermediate technical issues and guide customers through resolutions.
- Document customer interactions accurately in the system.
- Escalate unresolved issues to the appropriate support teams when necessary.
- Meet quality, productivity, and customer satisfaction targets.
Eligibility
- Graduates and Undergraduates can apply.
- Fluent English communication skills (C1 level or equivalent) are mandatory.
- Excellent verbal communication, active listening, and problem-solving skills.
- Comfortable working in rotational shifts.
Preferred Skills
- Basic understanding of computer hardware, software, networking, and operating systems.
- Strong customer service orientation and analytical skills.
- Ability to work effectively in a fast-paced environment.
Benefits
- Attractive Salary Package
- Performance-Based Incentives
- Growth opportunities Opportunities
- Professional International Work Workplace
- Comprehensive Training and Development Programs
Pay: ₹33,458.69 - ₹45,881.54 per month
Benefits:
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off