Company Description
Engineering the AI-powered enterprise. With AI and cloud-native solutions, BETSOL accelerates cloud transformation for enterprises across 17+ countries. BETSOL holds several engineering patents, and is recognized with industry awards. BETSOL maintains a net promoter score that is 2x the industry average.
BETSOL offices are set against the vibrant backdrops of Broomfield, Colorado and Bangalore & Belagavi, India.
We take pride in being an employee-centric organization, offering comprehensive benefits and opportunities.
- About the Platform
This role supports Contact Center as a Service (CCaaS) — a cloud-native, AI-driven customer experience platform delivering omnichannel customer engagement, intelligent routing, conversational AI, workforce optimization, analytics, and agent desktop capabilities. The platform follows an Agile/Scrum delivery model, with quick-paced delivery, frequent releases, and CI/CD deployment pipelines.
- About the Role
This role focuses heavily on validating real-world customer journeys, multi-system integrations,
omnichannel workflows, backend processing, APIs, data consistency, and enterprise-scale business scenarios within a cloud-based contact center platform.
- Responsibilities
- Design and execute comprehensive Functional, System, Integration, and End-to-End test scenarios for complex contact center workflows.
- Identify intermittent, concurrency, resiliency, and workflow integration defects.
- Perform deep integration testing across APIs, microservices, databases, event streams, backend services, and third-party systems.
- Drive critical-thinking-based testing by identifying risk areas, unusual user behaviors, negative scenarios, and high-impact business failure points.
- Design extensive test permutations and combinations across configurations, workflows, user roles, deployments, and data variations.
- Perform backend validation using SQL/NoSQL databases and log analysis to validate data integrity and transaction
📌 Senior QA Engineer (Pune)
🏢 BETSOL
📍 Pune