Customer Support Executive

Company: Zapvi

Key Responsibilities:
- Handle Instagram DMs, comments, and customer inquiries.
- Assist customers with orders, tracking, returns, and product information.
- Coordinate with the dispatch and production teams for order updates.
- Resolve customer complaints politely and efficiently.
- Maintain accurate customer communication records.
- Ensure quick response times and high customer satisfaction.

Requirements:
- Excellent written and spoken English.
- Basic computer knowledge.
- Experience using Gmail, Instagram, and Microsoft Excel.
- Strong communication, customer service, and problem-solving skills.

Job Details:
- Full-time
- Work Location: Surat, Gujarat
- Salary:



₹15,000 - ₹22,000 per month
- Office Timing: Day Shift

Why Join Zapvi?
- Friendly work environment.
- Career growth opportunities.
- Employee discounts on Zapvi products.
- Work with a rapid-growing e-commerce brand.

Pay: ₹15,000.00 - ₹22,000.00 per month

Education:
- Higher Secondary(12th Pass) (required)

Experience:
- Customer support: 1 year (required)

Language:
- English (preferred)

Location:
- Saroli, Surat, Gujarat (preferred)

Work Location: In person

📌 Customer Support Executive (Saroli)
🏢 Zapvi
📍 Saroli