Job Title: Airline Specialist
City:State/Province:
Posting Start Date: 6/19/25
Airline Specialist
Role Purpose
Responsible for handling inbound and outbound calls from any part of the globe that the call originates
from
- Equipped to handle all general reservations and deal with changes to all reservations
- Process refunds to passengers and answer general airline and reservation queries
- Handle mileage plus reservations and queries
- Able to make a service recovery in the event the agent understands that he has made a mistake or an
error or get the same done through his supervisor
- Ensure accurate documentation of customer profiles/reservations
- Handle customer complaints and provide first time resolution
- Keep oneself updated, aware of, and compliant to all Company policies and procedures which include
Information Security Management Systems
- Keep all company information which includes customer information confidential and secured
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Working knowledge of PCs e.g. MS Office
- Reasonable keyboard skills
- Generic understanding of customer service
- Need to have sound customer service skills and soft skills with prime focus being on customer
satisfaction
- Excellent spoken English and reasonably positive written communication skills.
- No Regional Accent, Neutral Accent
- Ability to verbalize thoughts
- Correct construction of sentences
- Grammatically correct English
- Good grasping power
- Excellent listening skills
- Should have patience and not be overawed by difficult situations
- Team player
- Reasonable analytical skills
- Understanding of job profile applied for
- Situation handling skills
- Leadership skills (not a critical parameter but would be an add-on)
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Graduate of a 4 year course
fresh graduate with or without call center experience
may have other experiences in other industries
must have minimum of 6 months Call center experience
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Deliver
No Performance Parameter Measure
1 Process No. of cases resolved per day, compliance to proce
📌 Airline Specialist (Chennai)
🏢 Wipro
📍 Chennai