L2 Application Support Engineer (AI & Data monitoring )

Schedule: Monday to Friday (Rotational Shifts), Weekend Availability required.

Job Summary

Key Responsibilities
1. Incident Management & Technical Support
- Provide 24x7 operational support for production environments, including coverage for holidays and weekends on a rotational basis.

2. Database & Infrastructure Management
- Manage, query, and troubleshoot databases using MSSQL, PostgreSQL, and MongoDB.
- Monitor API integrations and performance to ensure system stability.
3. Deployment & Migration
- Manage software upgrades and ensure seamless transition with mínimal downtime.
4. AI & Continuous Improvement
- Research, analyze, and recommend improvements to the organization’s software usage and support workflows.
- Utilize AI tools to assist in troubleshooting and automating routine support tasks.
5. Documentation & Reporting
- Create detailed technical documentation, Knowledge Base (KB) articles, and Root Cause Analysis (RCA) reports.




- Prepare high-quality presentations and data visualizations using Microsoft Excel, PowerPoint, and Power BI to communicate system health and project status.
Technical Requirements
Core Tech Stack:
- Databases: Solid proficiency in MSSQL, PostgreSQL, and MongoDB (Querying, maintenance, and basic administration).
- Cloud & OS: Hands-on experience with Microsoft Azure and Linux command line.
- Development: Ability to read/debug code and understand API architecture (REST/SOAP).
AI & Automation:
- Ability to use data to train/tweak support bots or automation scripts is a plus.
Reporting Tools:
- Advanced skills in Power BI for dashboard creation.
- Mastery of Excel and PowerPoint for management reporting.
Soft Skills & Competencies
- Communication: Exceptional verbal and written communication skills to interact with customers and internal teams.
- Analytical Thinking: Advanced ability to research issues and propose long-term solutions rather than quick fixes.
- Adaptability:

📌 Application Support Engineer-l3 (Noida)
🏢 Tradesocio India Private
📍 Noida