Job Purpose

The Patient Counselor is responsible for counseling patients after their doctor consultation and converting them into confirmed procedure and surgery patients. The role requires good communication, regular follow-up, and the ability to understand and address patient concerns.

Key Responsibilities
- Counsel patients after their consultation and explain the doctor-recommended procedures and surgeries.
- Understand the patient’s concerns, expectations, and readiness to proceed.
- Explain treatment procedures, packages, timelines, and commercial details clearly.
- Address patient concerns related to treatment, cost, recovery, and scheduling.
- Convert counselled patients into confirmed procedure and surgery bookings.:
- Follow up regularly with patients who have not yet confirmed their treatment.
- Maintain proper records of all patient enquiries, consultations, follow-ups, and conversions.
- Coordinate with doctors and the clinical team whenever patients require further clarification.
- Coordinate confirmed patients for procedure/surgery scheduling and payment.




- Maintain good relationships with patients and ensure a positive patient experience.
- Handle patient queries professionally and escalate clinical questions to the doctor.
- Achieve the assigned monthly procedure, surgery, and revenue targets.
- Ensure no potential patient is missed due to lack of follow-up.

Compensation & PLI
- The employee will receive the agreed fixed salary during the initial period.
- Performance Linked Incentive (PLI) will be added along with the salary after successful confirmation of employment.:
- PLI will be based on performance and achievement of assigned procedure, surgery, and revenue targets.
- The PLI structure will be communicated separately by management.

Required Skills:
- Graduate in any discipline.
- Experience in healthcare, aesthetic clinics, cosmetic surgery, dermatology, sales, or customer service is preferred.
- Valuable communication and counseling skills.

📌 Patient Counselor (Bengaluru)
🏢 Venkat Center for Aesthetic Health
📍 Bengaluru