Shift Incharge - NBDO:
Job Title

Sr. Operations Staff

Function

Branch Operations

Reporting to

RSP/NBDO Coordinator

1. Purpose

Responsible for all inbound and outbound operations at the Service Center and ensuring timely, accurate and profitable delivery of DP/Etail/INTL shipments to customers

2. Key Responsibilities

Responsibilities

Operational
- Responsible for supervising daily inbound and outbound DP/Etail/NTL operations at the Service Center
- Analyze load patterns on a periodic basis to plan pick-up and delivery routes for first and last mile connectivity to customers
- Monitor daily loads and plan delivery and pick-up schedules accordingly
- Ensure safe, timely and profitable delivery of shipments to customers and work towards reduction of instances of undelivered shipments, RTO instances, etc.
- Ensure protected handling of all shipments and report any damaged cases to the origin/ hub
- Oversee adherence to the operational workflows and standard operating procedures (SOPs)




- Handle all exception cases; On a daily basis check on the exceptions of the previous day and ensure follow up for closure/ resolution of the same
- Monitor attendance and leaves for the staff on a daily basis and plan operations accordingly
- Conduct daily staff briefings, including communication regarding any operational changes, route changes etc
- Monitor performance of service centre and ensure conduct of trainings for regular staff, PDAs/MPCs, etc. in line with the training programmes designed centrally

People
- Provide direction, guidance and support to employees to help them discharge their duties effectively
- Monitor the performance of the team on a continuous basis to identify key performers
- Mentor and coach subordinates to develop the team’s capabilities and build a robust succession pipeline
- Ensure that the Service Centre is adequately staffed as per the manpower requirements
- Ensure high level of employee engagement and retention of key performers

3. Key Result Ar

📌 Senior Territory Service Representative (Gandhidham)
🏢 Dhl
📍 Gandhidham