Company: Inspire Global Ventures (IGV)
Location: Ranchi
Experience Required: 0-2 years
Employment Type: Full time
About Inspire Global Ventures (IGV)
Inspire Global Ventures (IGV) builds digital-first brands across global markets. Customer success is at the heart of our retention, reviews, and long-term growth.We strive to provide fast, empathetic, and solution-focused support — ensuring every customer feels valued, heard, and taken care of.This role owns daily customer communication and ensures every issue is resolved smoothly.
About the Role
This position ensures higher trust, fewer refunds, better reviews, and early identification of product or funnel issues.
90-Day KRAs (Key Outcomes)
✔ 30% reduction in open/pending tickets through consistent closure and follow-ups
✔ Improved review quality by moderating reviews and tagging recurring product issues
✔ Smooth refund + resolution process with empathy and documentation
✔ Weekly CS Insights Report summarizing patterns, issues, and required improvements
Primary ResponsibilitiesDaily Responsibilities
- Check negative comments across stores and resolve/hide when appropriate
- Maintain support tracker: tag issues (delay, access issue, confusion, refund reason, etc.)
- Follow up on relevant Asana tasks
- Assist with replying to social comments when required
- Track chargebacks and escalate urgent issues
- Notify funnel/ops/product teams of repeated or critical support issues
Weekly Responsibilities
- Share weekly summary of major issues, complaints, refund trends
- Maintain & update FAQ / macro templates for common replies
- Support product launches by monitoring increased inbox volume
- Help check store data (titles, descriptions, broken links, access issues)
- Improve internal CS knowledge base (downloads, refund SOPs, product access instructions)
- Share customer insights that could help improve future products
Skills & Competencies RequiredTechnical Skills
-Basic unders
📌 Customer Support Associate (Ranchi)
🏢 Inspire Global Venture
📍 Ranchi
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