This is a technical role requiring prior experience in identity platforms and enterprise IAM processes.
Work Location: Pune or Chennai (preferred).
Shift Timings: 24x7 (rotation shifts)
Key Responsibilities:
- Respond to and resolve IAM incidents and service tickets within defined SLAs, following established processes and procedures.
- Perform day-to-day tasks across IAM platforms such as Active Directory, Azure AD.
- Troubleshoot issues related to SSO, MFA, Active Directory and Entra ID
- Monitor security alerts and events from SIEM, EDR, IT infra monitoring tools and other security tools.
- Process and troubleshoot user onboarding, offboarding, provisioning, de-provisioning, and access modification requests across enterprise systems, ensuring RBAC and least-privilege principles are followed.
- Correlate events across multiple security tools to establish initial context. Identify false positives and distinguish them from potential security incidents.
- Perform basic investigation using logs, IP addresses, domains, URLs, hashes and user/account information.
Investigate indicators such as: Suspicious logins, Phishing attempts etc. and take defined actions
- Maintain accurate ticket documentation, ensure appropriate ticket updates and maintain SLAs.
- Participate in shift handovers and maintain explicit operational communication.
- Escalate complex issues to Level 2/3 engineers in a timely manner
Skills and Qualifications:
Work Experience:Minimum 3 years of hand-on experience in IT security.
Education: Bachelor’s degree in computer science or a related field.
Required Skills:
- Experience with IAM solutions such as Microsoft Azure AD, Authentication and MFA
- Prior experience with both on-premises and cloud (Azure) environments
- Understanding of SIEM concepts and security event analysis
- Understanding of user lifecycle management, access control models, and directory services
- Working knowledge of ITIL practices and experience with ServiceNow.