Summary:
Administration
- Assists in the preparation of the Front Office and Housekeeping Operations Manual.
- Administrates all employee training records, ensuring that they are kept up to date.
- Responsible for the timely completion and submittal of training records and reports.
- Assists to conduct regular departmental communications meetings, ensuring that departmental briefings and meetings are effectively carried out.
- Prepares monthly training activity reports for Front Office and Housekeeping.

Customer Service:
- Ensures that all Front Office and Housekeeping employees deliver the brand promise and provide exceptional guest service at all times.
- Ensures smooth and productive running of the Front Office and Housekeeping department, ensuring that all the policies and procedures outlined in the Departmental Operations Manual are strictly adhered.
- Ensures that all Front Office and Housekeeping employees are aware of current promotions, policies and other important hotel information.




- Ensures that all Front Office and Housekeeping employees are familiar with the hotel’s products and services.
- Personally and frequently, verify that guests are receiving the best possible service during check-in, hotel stay and checkout, in an effort to identify specific training needs.
- Spends time in Front Office and Housekeeping areas to ensure that the area is managed well by the respective team and deliver the brand promise.
- Maintains positive guest and colleague interactions with good working relationships.
- To ensure that all Front Office and Housekeeping colleagues are wearing appropriate PPEs while at work as per SOPs.
- Ensuring all Front Office and Housekeeping colleagues maintain physical distancing in all areas.
- Supports the hotel’s focus on service excellence by training and assisting others to train people to provide exceptional service to the hotel’s external customers (guests).
- Provides the appropriate level of professional, courteous and caring ser

📌 Rooms Trainer (Delhi)
🏢 Andaz Delhi
📍 Delhi