Req ID: 380209

We are currently seeking a ServiceNow - Enterprise /Platform Architect Intermediate to join our team in Delhi, Delhi (IN-DL), India (IN).

Job Title: ServiceNow - Enterprise / Platform Architect

Location: Remote (with occasional travel as needed)

Role Overview:
Key Responsibilities:
Advisory Strategic Consulting
- Lead client engagements to assess current ServiceNow capabilities and define future-state process and platform strategies.
- Develop platform roadmaps aligned with business goals and technical priorities.
- Conduct business value assessments and recommend adoption strategies across ITSM, ITOM, ITAM (any one).
- Design and implement governance models, KPIs, and process improvement frameworks.
- Facilitate client workshops to gather requirements, align stakeholders, and drive consensus on solution design and implementation plans.

Technical Implementation Platform Expertise
- Configure and customize ServiceNow modules including Incident, Problem, Change, Knowledge, CMDB, Discovery and more.
- Perform health scans, technical debt analysis,



and platform scalability assessments.
- Manage integrations with third-party tools (e.g., Qualys, Tenable, SCCM, JAMF).
- Ensure platform conformance to best practices and licensing strategies.

Proposal SOW Development
- Collaborate with sales and delivery teams to draft compelling proposals and SOWs for ServiceNow engagements.
- Estimate effort, define scope, and align deliverables with client expectations and budget constraints.
- Support pricing strategies and resource planning for advisory and implementation phases.

Qualifications:
- 8 to 11 years of hands-on ServiceNow experience across multiple modules.
- Proven track record in advisory consulting and technical delivery.
- Solid understanding of ServiceNow architecture, scripting, workflows, and integrations.
- Experience in proposal writing, SOW creation, and client presentations.
- Demonstrated ability to lead client workshops and translate busi

📌 Servicenow - Enterprise /platform Architect Intermediate (Delhi)
🏢 NTT
📍 Delhi