Overview

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Responsibilities
- Monitor and verify program execution, identification and communication of processing variance (e.g. run time, record counts, etc.) and potential issues
- Manage Production alerts and take necessary action as per the run-book
- Creation of incident tickets, and follow-up until closure as per Standard Operational Procedure
- Maintain and adhere production schedules to include ad-hoc requests
- Stopping and starting system processes
- Troubleshoot failures and determine best course of action
- Internal Team member communications with respect to the daily production cycles
- Documenting all Operational activities (Known Error Database, reports, Troubleshooting steps, Operation manual, important mail communications)
- SLA Alignment
- Flexible to work in shifts ( APAC, EMEA, NA)
- Assist with restores and backup requests
- Production Trend analysis & Root cause analysis of the issues
- Ability to handle operational activities across accounts and Domains

Qualifications




- Bachelor's degree in science or engineering
- 2-5 years of Production Support work experience

Essential skills and experience:
- Good communication, interpersonal, and analytical skills
- Ability to clearly communicate technical problems verbally and in written form
- Good Understanding of SQL and scheduling
- Familiarity/Experience with UNIX, LINUX, Windows environments
- Hands on experience in Unix/PERL scripting
- Familiarity with scheduling and job monitoring tools
- Qualified proficiency in English

Desirable skills and experience:
- Positive understanding of Operational standards (ITIL framework)
- Good time management
- Knowledge of MS Office
- Eagerness to learn new technologies and domains.
- Detail oriented and ability to multi-task
- Good Teammate
- Quick learner in a fast paced and challenging work environment
- Familiarity/Experience with Hosting technology(s) (IIS, Apache, Tom

📌 Client Support Engineer (Bengaluru)
🏢 Epsilon
📍 Bengaluru