Main Accountabilities

1. Training Program Planning & Participation Management
- Plan and execute the training calendar in alignment with business capability requirements and stakeholder inputs.
- Drive end-to-end training participation including nominations, reminders, manager follow-ups, and attendance monitoring.
- Ensure timely escalation and follow-up with employees and managers to maintain required participation levels.
- Conduct structured Train-the-Trainer (TTT) sessions to build internal trainer capability.

2. Training Governance, MIS & Compliance
- Maintain digital records of training attendance, feedback, reports, and program calendars in line with audit requirements.
- Ensure training trackers are updated regularly and audit observations are addressed within defined timelines.
- Monitor completion of mandatory compliance and functional learning modules across active employees.

3. Capability Development & Learning Delivery
- Deliver and coordinate functional and behavioural training programs across key capability areas such as customer communication,



operational processes, digital tools, and managerial effectiveness.
- Ensure structured learning coverage for frontline employees based on grade, role requirements, and tenure.
- Conduct induction and refresher programs with appropriate learning assessments to measure knowledge improvement.

4. Training Content Development & Localization
- Support internal development of functional and technical training modules in collaboration with trainers and business stakeholders.
- Ensure training content is updated periodically and aligned with business processes and operational requirements.
- Coordinate conversion of training modules into regional languages within defined timelines to improve learning accessibility.

5. Business Engagement & Field Connect
- Engage with business stakeholders including RSMs, ZSMs, NSMs, and Business Headsto understand capability gaps and training needs.
- Conduct branch visits period

📌 Training Lead (Mumbai)
🏢 Tata Capital
📍 Mumbai