HEAD - QUALITY, FOOD SAFETY & REGULATORY COMPLIANCE:
Group KPI & Performance Scorecard - 6 Manufacturing Units

Role Purpose:
To establish one common quality and food-safety operating system across all six manufacturing units; ensure audit and regulatory readiness; reduce consumer complaints and cost of poor quality; benchmark plant performance; build solid quality capability; and drive strategic quality improvement across the group.

1. GROUP QUALITY & FOOD SAFETY GOVERNANCE:
Weightage: 15%
- Create and govern one common quality operating framework for all six units covering FSMS, FSSAI, HACCP, PRP/OPRP/CCP, GMP, GHP, sanitation, allergen control, pest management, foreign-body controls, glass & brittle plastic, product hold/release and escalation.
- Standardize group SOPs, SSOPs, formats, quality specifications and food-safety governance requirements.
- Ensure each plant maintains a minimum compliance threshold; a strong group average must not mask a weak individual plant.
- Lead annual FSMS/HACCP governance review and oversee critical food-safety risk closure.

2.



MULTI-PLANT AUDIT, CERTIFICATION & COMPLIANCE:
Weightage: 15%
- Establish a central annual audit calendar across all six units, including quarterly group audits, cross-plant audits and surprise audits.
- Govern internal audits, FSSAI, ISO/FSMS, HACCP, FSSC 22000, BRCGS, customer audits, export/customer-specific audits and regulatory inspections, as applicable.
- Own group-level audit readiness, NC classification, RCA, CAPA, repeat-NC trend and management escalation.
- Create a Plant Quality Maturity Score and rank all six units quarterly.

3. CONSUMER COMPLAINTS, RCA & CAPA GOVERNANCE:
Weightage: 12%
- Own group-level consumer complaint governance while Plant Quality Managers execute individual investigations.
- Review complaints by plant, category, SKU, defect type, line, shift and repeat occurrence.
- Identify top recurring defects and launch structured corrective and preventive improvement projects.

📌 Quality Head(6 Units) (Jammu)
🏢 Sunshine Workforce Solutions
📍 Jammu