In this role, you’ll be the first point of contact for our global users, helping them get the most out of Scoro. Whether it’s answering questions, troubleshooting issues, or guiding customers through product features, you’ll make sure every interaction is clear, friendly, and effective.
You’ll work closely with our Customer Success, Product, and Engineering teams, sharing customer insights and helping us continuously improve the user experience. Your work will have a direct impact on how thousands of professionals around the world experience Scoro.
If you have experience in B2B technical support, enjoy solving problems, and are excited to grow your career in an international SaaS scale-up, we’d love to hear from you.
Learn more about the Support team in this blog post featuring our hiring manager, Jaanika.
What will you do
- Provide clear guidance and advice to users on how to use Scoro effectively.
- Escalate more complex technical issues to the development team, and follow up to ensure timely resolution.
- Track and update support tickets to reflect accurate status and communication history.
- Collaborate with Customer Success, Product, and Engineering to improve the overall user experience.
- Contribute to our internal knowledge base by documenting common questions and solutions.
You’d be a great fit if you have
- 2-3 years of experience in customer support or service, preferably in a B2B SaaS environment.
- Excellent communication skills in English, both written and spoken.
- A robust sense of empathy and a customer-first attitude.
- Good problem-solving skills and the ability to learn new tools and systems quickly.
- Organised and detail-oriented, with a desire to improve how things work.
- Comfortable using support tools such as Zendesk (or similar platforms).
Bonus points for
- Familiarity with Scoro or similar project management/CRM tools.
- Experience working in a distributed or remote team.
- Knowledge of Planhat or another customer s
📌 Customer Support Specialist (Riga)
🏢 Scoro Software
📍 Riga
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