Springworks is on a mission to build tools and products that power the era of Remote/Hybrid work. Our products are trusted by over 350,000 remote/hybrid employees across 10,000+ organizations in 55+ countries—helping teams work smarter, faster, and more collaboratively.

Our product suite includes:
Our product suite includes:
- SpringVerify: A B2B background verification platform for seamless hiring.
- EngageWith: A recognition platform that fosters vibrant workplace cultures.

Role Overview:
Key Responsibilities
- Develop and maintain strong relationships with key clients.
- Act as the primary point of contact for assigned accounts, addressing issues or concerns and providing timely, effective solutions.
- Collaborate with sales, marketing, and product teams to develop account strategies that drive revenue growth and customer retention.
- Understand the client's business and industry to identify opportunities for growth.
- Ensure the timely resolution of client concerns and issues.
- Attend industry events, conferences,



and networking opportunities to build relationships and promote our products and services.

In Your First Month
- Fully understand our products, services, policies, and systems.
- Familiarize yourself with CRM (Zoho) and other necessary software.
- Be introduced to key accounts and understand their business needs and goals.
- Start building relationships with key stakeholders of each client.

In Three Months
- Develop robust client relationships and begin independently managing client issues.
- Gain an understanding of industry trends and competitor activities.

In Six Months
- Independently manage client accounts and resolve issues effectively.
- Develop strategies for retention and growth within the current client base.
- Start mentoring CX Interns on the process flow.

Requirements:
- Graduates with interest and knowledge in key customer success/account management duties.
- Proven knowledge in customer-facing account management in a B2B environme

📌 Customer Success Associate (Bengaluru)
🏢 Springworks
📍 Bengaluru