_General OPD Management:_
- _Patients come to the Reception-greet the patient and ask the purpose for visit._
- _Route the patient for Investigation_
- _Guide the patient to the Optometrist_
- _If Dilatation is required - guide him/her for dilatation_
- _Otherwise send the patient directly to the Doctor _
- _Guiding patients to PODs_
- _Putting drops in patients Eyes_
- _Printing the reports _
- _Giving prescriptions to the patients _
- _Sharing videos, taking Google reviews, etc_
- _Follow-up calls to patients._
- _Fix the appointments for patients if required._
- _Guide the Patients in smooth movement within the hospital premises_
- _Focus at keeping the Patient stay shortest_
- _Update the changes in OPD and OT timings for doctors_
- Record Keeping and Documentation:_
- _Check whether all the information in token is correct or not._
- _Preparing separate files for Retina, Diabetic, Cataract, Glaucoma etc._
- _If patient is diabetic - then fill the entire form with patient and then guide the patient towards the Doctor._
- _Maintain all the documents in a clean, easy,



handy form._
- _Taking the consents from patients for Lasers._
- _Maintain drops and other registers like MLC, Drop expiry, calling register etc_
- Post Doctor Meeting - Patient Management and guidance:_
- _Provide Visit report to the Patient and explain the prescription._
- _Print and give them the investigation reports_
- _Clear the Patients doubts if any_
- _Links of Videos should be shared and queries of patients regarding videos to be solved._
- _Taking Video testimonials of patients_
- _Daily Reporting on group._
- _Punching all the documents in the patients file_
- Stock Checking of Medicines:_
- _Check all medicines in OPD for their expiry dates._
- _If stock is getting over, place order._
- _Remove Unwanted Drops._
- Handle VIP Patients:_
- _Greet VIP Patients_
- _Guide them to the VIP Lounge_
- _Follow the process_
- Floor Management:_
- _Right From Patient entry to Patient exit, manage the

📌 Receptionist/administrative Assistant (Pune)
🏢 ASIAN EYE HOSPITAL
📍 Pune