Department:
Admissions

Experience:
3 - 8

Employment type:
Full Time

Location:
Thane Head Office

About Us:
Itvedant was started with the aim of bridging the gap between education and skills needed for the job with an intense passion for teaching. We are looking for agile and passionate people from the software industry to be a part of our family who can lead the team of students towards a bright future.

Job Summary:
We are looking for a dynamic and result-oriented Manager to oversee and manage the day-to-day operations of the admissions floor. The role involves leading a team of Program Guides, ensuring smooth call and lead management, maintaining quality standards, driving admissions targets, and ensuring process adherence.

This role requires a highly energetic individual who can multitask, handle pressure, drive team performance, and contribute towards achieving overall business and admission goals.

Roles & Responsibilities

Floor & Team Management
- Manage the admissions floor on a day-to-day basis and ensure smooth operations
- Lead, guide,



and motivate Program Guides to achieve individual and team targets.
- Ensure discipline, punctuality, and adherence to admission processes on the floor.
- Act as the first point of escalation for Program Guides.

Call Management & Quality Control
- Monitor inbound and outbound calls and ensure proper call ordering and allocation
- Check call quality regularly and provide feedback for improvement.
- Ensure proper call dispositions, follow-ups, and call logging.
- Review call recordings and maintain quality standards.

Target & Performance Management
- Ensure achievement of daily, weekly, and monthly calling and admission targets.
- Track individual performance and take corrective actions where required.
- Share daily performance updates with seniors.
- MIS, Reporting & Data Management
- Prepare and maintain daily MIS and call reports.
- Ensure accurate data entry and reporting in CRM/Tally systems.
- Monitor lead movem

📌 Admission Manager (Thane)
🏢 Itvedant
📍 Thane