Introduction:
Sales Operations Manager

About the Role

We are looking for a driven and detail-oriented Sales Operations Manager to serve as the operational engine behind our sales organization. This is a highly autonomous, execution-focused role where you will own the infrastructure, processes, intelligence, and incentive operations that keep our sales team running at peak efficiency. You are someone who thrives in building structure from ambiguity, loves optimizing how things work, and sees Salesforce not as a tool but as a strategic asset.

This role sits at the intersection of process excellence, CRM governance, and sales incentive management. You will be the go-to person for process design, CRM excellence, data quality, commission accuracy, and operational enablement across the entire sales lifecycle.

Job Description:
What You Will Own
- Salesforce CRM Administration & Governance
- Manage all aspects of the instance including user provisioning and role hierarchy, custom objects and fields, page layouts, validation rules, flows, and process automation
- Maintain a clean,



reliable, and well-governed data environment — enforcing data entry standards, running regular audits, and resolving data quality issues proactively
- Build and manage dashboards, reports, and list views tailored to each sales role and leadership level
- Evaluate, implement, and manage third-party tools and integrations connected to Salesforce (e.g. sales engagement platforms, enrichment tools, routing tools)
- Document all system configurations, customizations, and change logs to maintain a healthy and scalable org
- Sales Process Design & Optimization
- Own the design, documentation, and continuous improvement of core sales processes across the full funnel — from lead creation and qualification through chance management, approvals, and closed-won handoff
- Map current-state workflows, identify friction points and bottlenecks, and implement structured improvements with measurable outcomes

📌 Sales Operations Manager (Bengaluru)
🏢 SymphonyAI
📍 Bengaluru