Key Responsibilities
- Manage overall branch operations and ensure smooth day-to-day functioning.
- Drive business growth by achieving monthly and annual sales/disbursement targets.
- Develop business through, Direct Sales, and Local Market activities.
- Lead, motivate, and monitor the performance of Sales, Credit, Collection, and Operations teams.
- Ensure quality loan sourcing, documentation, KYC verification, and timely loan disbursement.
- Maintain portfolio quality and control delinquency/NPA through effective collection management.
- Ensure compliance with RBI guidelines, company policies, and audit requirements.
- Build and maintain strong customer and dealer relationships.
- Prepare MIS reports and present branch performance to regional management.
- Handle customer grievances and ensure excellent customer service.
- Recruit, train, and develop branch employees to improve productivity.