The Head of GBP Services is a strategic senior leadership role responsible for building and operating a centralized shared service hub of expertise, best practices, and innovation within the Global Business Platforms domain. This leader drives engineering excellence, standardises development practices, governs technology adoption, accelerates technical innovation, and boosts operational efficiency across the organization.

Partnering closely with the Business Platform CIO Enterprise Technology, this role will lead transformation initiatives and implement a robust operating model that ensures high quality, secure, and compliant platform services.

Key Accountabilities

Core Objectives
- Drive Technical Innovation: Identify and implement emerging technologies, tools, and methodologies (eg. Agile, Cloud, AI) to improve business efficiency
- Establish Best Practice Standards: Define best practices, engineering techniques, and standardized processes for technical teams to ensure consistency as a foundation for scalable AI.
- Enable Governance: Ensure technical solutions are consistent,



secure, and compliant with enterprise policies.
- Mentor and Train: Build capability across the organization by developing training programs and upskilling talent.

Key Responsibilities
- Strategy and Leadership: Create and lead a CoE and shared services organisation that aligns with organizational goals, serving as a thought leader and advisor to senior leadership.
- Direct Team Management: Lead the 50+ shared services team across Setting & Release Management, Testing, Data migration, Service transition & Service Assurance governance. Lead the Marketing & Comms (Unily) platform team end to end SDLC.
- Indirect CoE Team Management (150+):In partnership with the vertical platform directors, drive cross platform continuous improvement initiatives across architecture, solutioning, configuration, integrations and service assurance.
- Sustain a high performing offshore team: Foster a cultur

📌 Head of Global Business Platforms Services (Bengaluru)
🏢 dentsu
📍 Bengaluru