Customer Support Executive

Job Title: Customer Support Executive

Job Type: Full-time
Location: Nagpur

Full Job Description

Key Responsibilities
- Resolve customer complaints and provide appropriate solutions within the agreed timelines.
- Maintain a professional, courteous, and customer-first approach during every interaction.
- Accurately record customer interactions, feedback, and service requests in the system.
- Follow up with customers to ensure complete issue resolution and satisfaction.
- Escalate complex issues to the appropriate department when required.
- Maintain knowledge of company products, services, and policies.
- Meet individual and team performance targets, including quality and productivity metrics.
- Collaborate with internal teams to improve customer service processes.
- Ensure compliance with company policies and data confidentiality standards.

Requirements:
- Excellent verbal and written communication skills.
- Strong problem-solving and active listening skills.
- Good interpersonal and customer service skills.
- Ability to multitask and work in a quick-paced environment.
- Willingness to work in shifts, if required.

Work Location: In person

📌 Customer Support Executive (Nagpur)
🏢 SHUL Ventures
📍 Nagpur