Job Summary:
The Operations Manager plays a key leadership role in overseeing the daily operations of the resort, ensuring smooth coordination across all departments including front office, housekeeping, food & beverage, recreation, and guest services. The primary goal is to ensure exceptional guest satisfaction, operational efficiency, and adherence to service standards, while supporting the resort's profitability and strategic goals.

Key Responsibilities:1. Operational Leadership
- Oversee and manage all front-of-house and back-of-house operational departments.
- Monitor daily resort activities and ensure seamless coordination between departments.
- Serve as acting General Manager in their absence.

2. Guest Experience Management
- Ensure a consistently high level of guest service and satisfaction throughout the guest journey.
- Handle escalated guest concerns and complaints with professionalism and efficiency.
- Monitor guest feedback channels (e.g., reviews, surveys) and implement service improvements.

3. Team Management & Development




- Supervise and support department heads and team leaders across operational areas.
- Conduct regular team meetings, training, and performance reviews.
- Foster a positive, guest-focused culture among staff.

4. Financial Performance
- Assist in developing and managing departmental budgets and forecasts.
- Monitor revenue and expense reports; identify opportunities for cost savings and revenue growth.
- Ensure efficient resource allocation without compromising quality.

5. Health, Safety & Compliance
- Ensure compliance with all health, safety, hygiene, and environmental regulations.
- Conduct regular audits and enforce resort policies and procedures.
- Collaborate with security and maintenance teams to maintain a safe environment.

6. Strategic Planning & Execution
- Support the General Manager in achieving the resort's business objectives.
- Contribute to long-term planning, recent service initiatives, and guest programs.
- Analyz

📌 Operations Manager: Resort (Igatpuri)
🏢 QTONET PRIVATE
📍 Igatpuri