Job Title: Technical Support Engineer

Location: Sector-62, Noida

Company: TechRyde Private Limited

Experience: 1 to 3 years

Employment Type: Full-Time

Work Mode: 5 days (In-office)

About TechRyde:
TechRyde Private Limited is a leading technology solutions provider, delivering innovative digital transformation services in hospitality and retail space. We empower businesses with cutting-edge software solutions and seamless integrations, enabling enhanced operational efficiency and customer experience.

Job Summary:
We are seeking a technically adept and customer-focused Technical Support Engineer (API and Product) to join our agile team. This role is ideal for individuals who have hands-on experience with APIs, tools like Postman or Swagger, and a passion for solving customer issues efficiently. You will be the go-to person for providing high-quality technical support and ensuring smooth integration and operation of our software products.

Key Responsibilities:
- Perform API testing and troubleshooting using tools like Postman, Swagger, or similar platforms.




- Assist customers in understanding and implementing APIs, offering clear guidance and best practices.
- Maintain a deep understanding of the product and its ecosystem to deliver fast and effective support.
- Document common issues, solutions, and create support documentation and knowledge base articles.
- Escalate complex issues to the appropriate technical teams when necessary while maintaining ownership of the case.
- Ensure timely resolution of issues with strong focus on customer satisfaction and communication.

Required Skills and Qualifications:
- 1-3 years (or more) of experience in technical support, API support, or product support roles.
- Strong knowledge of RESTful APIs, API documentation, and integration practices.
- Hands-on experience with Postman, Swagger, or other API testing tools.
- Ability to perform automation testing using JavaScript (Selenium) or Python
- Understanding of software de

📌 Application and Product Support Executive-l1(Api) (Noida)
🏢 TechRyde
📍 Noida