Strategic Development and Implementation:
- Develop and implement strategies to grow the customer base and drive sales and traffic, leveraging CRM.
- Lead and manage the development of annual and seasonal plans to achieve program and business goals.
- Create and manage the customer contact strategy, executing marketing strategies to achieve business goals.

Customer/ Associate Relations and Query Resolution:
- Resolve Associate queries within the targeted turnaround time (TAT)
- Create SOPs for processes

Database Management:
- Implement best practices for database management, measurement, evaluation, data capture, and maintenance of all CRM activities.
- Execute and maintain all documents from booking to possession/registration.

Cross-Channel Collaboration:




- Manage interactions with cross-channel partners related to CRM and Sales.

Customer Engagement and Retention:
- Oversee consumer marketing campaigns to increase revenue per active consumer, boost multi-channel visits, and reduce churn.
- Form alliances to generate new customers and enhance engagement.

Pay: ₹400,000.00 - ₹600,000.00 per year

Advantages:
- Food provided
- Health insurance
- Leave encashment
- Life insurance
- Provident Fund

Experience:
- Customer relationship management: 5 years (preferred)
- Customer support: 5 years (preferred)

Work Location: In person

📌 Sr. CRM Executive (Visakhapatnam)
🏢 Bbg India Developers
📍 Visakhapatnam