Job Summary

Key ResponsibilitiesClient Relationship Management
- Serve as the primary point of contact for assigned clients.
- Understand client objectives, business goals, and marketing requirements.
- Build and maintain long-term client relationships.
- Conduct regular review meetings and present campaign performance.

Project Management
- Coordinate with SEO, Paid Media, Social Media, Content, Design, and Development teams.
- Prepare project briefs and ensure timely task allocation.
- Track project timelines and ensure deliverables are completed as scheduled.
- Ensure high-quality execution across all digital marketing activities.

Campaign & Performance Monitoring
- Monitor campaign progress and ensure KPIs are being achieved.
- Analyze reports and identify opportunities for improvement.
- Present monthly performance reports and strategic recommendations.
- Escalate concerns proactively and provide timely solutions.

Client Communication
- Respond promptly to client queries and requests.
- Manage client expectations regarding timelines and deliverables.




- Handle feedback and coordinate revisions with internal teams.

Documentation & Reporting
- Maintain meeting minutes and action items.
- Prepare monthly reports, project trackers, and status updates.
- Ensure proper documentation of all client communications.

Revenue & Retention
- Support client retention through exceptional service.
- Identify opportunities for upselling and cross-selling agency services.
- Coordinate with the finance team for timely invoicing and payment follow-ups.

Required Skills:
- Excellent verbal and written communication skills.
- Solid project management and organizational abilities.
- Client servicing and relationship management.
- Problem-solving and decision-making skills.
- Time management and multitasking.
- Presentation and reporting skills.
- Proficiency in Microsoft Excel, PowerPoint, Google Workspace, and project management tools.

Preferred Qualifications
- Bachelor's degr

📌 Digital Marketing Account Manager (Thane)
🏢 iDigitalise Consultancy
📍 Thane